INTERNATIONAL ORDERS

Order Processing & Delivery Time
International orders will be processed and dispatched within 3-5 business days after payment confirmation. The estimated delivery time for international shipments is 21-30 days from the date of dispatch. This delivery timeframe is based on the following factors:

Logistics and Transportation: The global logistics network often experiences fluctuations due to distance, customs clearance, and various modes of transportation (air, sea, or land). These factors may extend the expected delivery time.
Customs Clearance: International orders are subject to customs regulations in the destination country. Processing time for customs can vary, potentially delaying the shipment beyond our control.
Geographical Distance: The further the shipping destination from our warehouses, the longer the transit time. Remote or rural areas may also take longer to deliver to.
Carrier Delays: Shipping carriers may experience unexpected delays due to weather conditions, strikes, or peak shipping seasons (e.g., holiday seasons), leading to extended delivery times.
Local Handling & Distribution: Upon arrival in the destination country, local delivery services may have their own schedules or delays which are beyond our control.
Payment Terms
Payment for all international orders must be made in full at the time of purchase. We accept various forms of payment, including credit/debit cards, PayPal, Apple Pay and international wire transfers. Orders will not be processed until the full payment is received.

Import Duties and Taxes
The recipient of an international order may be subject to import duties and taxes, which are levied once the shipment reaches the destination country. These charges vary by country and are the responsibility of the recipient. We advise customers to consult their local customs office for details.

Shipping Costs
Shipping charges for international orders are calculated based on the destination, weight, and size of the order. Any additional fees incurred due to customs regulations or specific country import rules are the responsibility of the customer.

Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please note that international tracking may be limited once the package arrives in the destination country, depending on the local courier service.

Risk of Loss
All items purchased from us are made in accordance with international shipment contracts. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. While we ensure careful handling, we recommend purchasing shipping insurance for high-value items.

Non-Deliverable Packages
If a package is returned to us due to an incorrect address or if the package is undeliverable for any other reason (including failure to clear customs), the customer will be responsible for additional shipping fees to resend the package.

Returns and Refunds
Due to the nature of international shipping and customs regulations, all international sales are considered final. We do not accept returns or exchanges on international orders unless the item arrives damaged or defective. In such cases, you must notify us within 7 days of receipt of the order, and we will provide instructions for return or replacement.

Force Majeure
We are not liable for any delays or failure to deliver goods due to circumstances beyond our control, including but not limited to natural disasters, political unrest, pandemics, or disruptions to global shipping networks.

By placing an international order with us, you agree to the above terms and conditions. These terms are subject to change without prior notice, so we recommend reviewing them before making a purchase.

 

HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs or on excepts on free deliveries.

WHERE DO WE DELIVER?

We provide shipping, worldwide.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, merchandise is produced and shipped from our facility 7-10 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Have inquiries? Email us at hibraitahhub@gmail.com for dedicated support.